Shipping policy

We ship across India from Baghwanpora, Srinagar, where every order is graded, weighed and packed before it leaves the valley. We deliver within India only.

Areas we cannot deliver to: [To be confirmed by Harud Valley: any PIN codes or areas we cannot reach, or none].

Delivery is free when the products in your order come to ₹999 or more, after any coupon.

Below ₹999, a flat delivery charge of ₹80 is added to the order. [To be confirmed by Harud Valley: whether ₹80 is the right flat charge]

Any delivery charge is shown in your cart and at checkout, before you pay.

Orders are packed by hand in Baghwanpora, Srinagar. We aim to dispatch an order within [To be confirmed by Harud Valley: the number of working days after payment].

Once dispatched, parcels usually reach you within [To be confirmed by Harud Valley: typical delivery times, for example by region].

These are estimates. Weather and festival rush can slow parcels down.

We send parcels with [To be confirmed by Harud Valley: the courier companies we use].

Check where your order is at any time on the Track your order page. All you need is your order number, which is in your confirmation email. If you have an account, your orders are also listed under My account.

Tracking details from the courier reach you by [To be confirmed by Harud Valley: email, SMS or WhatsApp].

Enter the recipient's address as the delivery address and add a note at checkout with your message. We pack it in Srinagar.

Prices in a gift parcel: [To be confirmed by Harud Valley: whether the parcel includes an invoice or anything showing the price].

Please check your delivery address, PIN code and phone number before you pay.

If a parcel comes back to us because the address was incomplete or nobody could receive it, [To be confirmed by Harud Valley: what happens next, and who pays to send it again].

If your parcel arrives damaged or opened, or something is missing or wrong, tell us within [To be confirmed by Harud Valley: the number of days after delivery]. Send your order number and, if you can, photos of the parcel and the product, on WhatsApp (+91 60063 70782) or by email to harudvalley@outlook.com.

Our cancellation and refund policy explains what happens next.

For anything about delivery, call or WhatsApp us on +91 60063 70782, or email harudvalley@outlook.com.