In short
- To cancel an order or report a problem, call or WhatsApp us on +91 60063 70782, or email harudvalley@outlook.com. Please have your order number to hand.
- Report a damaged, missing or wrong item within [To be confirmed by Harud Valley: the number of days after delivery].
- Our products are food, so what can be returned is limited. The details are below.
Cancelling an order
To cancel, call or WhatsApp us on +91 60063 70782, or email harudvalley@outlook.com, with your order number. Orders cannot be cancelled from the website itself.
You can cancel [To be confirmed by Harud Valley: until when an order can be cancelled, for example until it is dispatched].
[Proposed, for Harud Valley to confirm]
If you cancel before your order is dispatched, we refund the full amount you paid, including any delivery charge.
Once an order has been dispatched: [To be confirmed by Harud Valley: whether it can still be cancelled, and on what terms].
If we cancel your order
[Proposed, for Harud Valley to confirm]
If we cannot send something you have paid for, for example because it has sold out, we tell you and refund that item in full.
Damaged, missing or wrong items
If your parcel arrives damaged or opened, or an item is missing, wrong or not as described, tell us within [To be confirmed by Harud Valley: the number of days after delivery], with your order number. Photos of the parcel and the product help us sort it out quickly.
[Proposed, for Harud Valley to confirm]
We send a replacement or refund the item, whichever you prefer. You do not pay to send anything back for a damaged, missing or wrong item.
Returns
Dry fruits, saffron and spices are food, so we cannot take every pack back.
[Proposed, for Harud Valley to confirm]
For hygiene reasons, opened food packs cannot be returned, unless the product was damaged, wrong or not as described when it reached you.
Unopened packs: [To be confirmed by Harud Valley: whether unopened packs can be returned if you change your mind, and within how many days of delivery].
Return shipping: [To be confirmed by Harud Valley: who pays for return shipping, and how a return is sent back to us].
Please contact us before sending anything back, so we can tell you where to send it.
How refunds are paid
Website orders are paid online through Razorpay, our payment partner. Refunds are paid [To be confirmed by Harud Valley: how refunds are paid, for example back to the original payment method through Razorpay].
We start a refund within [To be confirmed by Harud Valley: the number of days after a cancellation or return is accepted]. After that, how long the money takes to reach your account depends on your bank or card provider.
Delivery charges: [To be confirmed by Harud Valley: whether the delivery charge is refunded when an order is returned].
Orders placed over WhatsApp
The same terms apply to orders placed over WhatsApp on +91 60063 70782. [To be confirmed by Harud Valley: how WhatsApp orders are paid for and refunded, if different]
Complaints and grievance officer
If a problem with an order has not been sorted out, email harudvalley@outlook.com with "ESCALATION" in the subject line and your order number in the message.
- Grievance officer
- [To be confirmed by Harud Valley: the grievance officer's name]
- Designation
- [To be confirmed by Harud Valley: their designation]
- Phone
- +91 60063 70782
- Address
- Baghwanpora, Srinagar, Jammu and Kashmir [To be confirmed by Harud Valley: the PIN code], India
We acknowledge a complaint within [To be confirmed by Harud Valley: the number of hours] and aim to resolve it within [To be confirmed by Harud Valley: the number of days] of receiving it.
Seller details
- Trading name
- Harud Valley
- Legal name
- [To be confirmed by Harud Valley: the registered legal name of the business]
- Address
- Baghwanpora, Srinagar, Jammu and Kashmir [To be confirmed by Harud Valley: the PIN code], India
- GSTIN
- [To be confirmed by Harud Valley: the GST number]
- FSSAI licence
- [To be confirmed by Harud Valley: the FSSAI licence number]
- Phone and WhatsApp
- +91 60063 70782